Shipping Policy
How It Works
Orders will be processed within 2-3 working days from placing your order and us receiving your proof of payment.
Once dispatched, the estimated delivery time is 3-5 working days and will be delivered to your chosen PUDO locker.
We use the tried, tested, and trusted PUDO lockers for all deliveries. This helps us to keep the shipping cost as low as possible and ensures our beautiful pieces can reach ladies all over the country.
Find your nearest PUDO locker
If you cannot find a nearby PUDO locker, please get in touch with us directly to set up a courier (please be advised that this may incur additional shipping fees).
Return Policy
The Small Print
We hope that you love these items as much as we do and due to the health and sanitary component of accessories, our pieces are regrettably non-refundable.
Return shipping costs are payable by you and are non-refundable. Please use a trackable shipping service as we cannot be held liable for lost items.
SALE ITEMS: No returns or refunds on sale items will be accepted.
INCORRECT or DAMAGED ITEMS: Oopsie, If you have received an incorrect or broken item, kindly check your order and get in touch with us right away. We’ll examine the issue and do our best to solve it.
Privacy at KŌA
Our Policy
KOA is committed to ensuring that your privacy is protected. We may ask you to provide certain information by which you can be identified when using this website. We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.